And legal conditions
Responsibilities: Explorepartners.com, CA is responsible for contracts and agreements with its customers in the delivery of its services, participated only in writing, especially e-mail correspondence within the stipulated date indicating the 100% cash payment Service on the invoice prior to expiration of the deadline for payment. Expressly declares that it acts as an intermediary between passengers and the providers responsible for providing the services indicated in the itinerary employed, ie, transport companies, airlines, inns, hotels, among others, therefore, assumes no liability by wars, strikes, delays, fires, accidents and their consequences, epidemics, destruction of machinery, acts of government, theft, looting, acts of God, of nature or other causes beyond the enterprise, as well as accidents services incurred by subcontractors or delays, flight cancellations or diversions and commercial airline connections, of any travel by air, land, water or other means. The company was not liable for the consequences of the use or possession of narcotic or psychotropic substances in our programs and services before, during or after the service.
ExplorePartners not be liable in case of failure of supply of (the) service (s) for reasons beyond their control or beyond their control, such as prolonged interruptions of power supply, virus, bugs in the operation of the navigation software user or in general any event of force majeure may temporarily interrupt the Service, for reasons of security, restructuring of the system resources, installation of upgrades, improvements or changes in the programs that make up the platform, all in order to improve the service without prior notice. Assumes no liability whatsoever arising from the lack of accuracy, updating and accuracy of the data or information about offers, products or services, prices, routes, distances, characteristics and any other relevant data and information about products and services offered through the Web site for suppliers, operators or organizers of products or services, or concerning the content, data or information which is provided from other Web sites or through intermediaries. ExplorePartners made its best efforts to ensure privacy in communications made through the Web Site, however, the User acknowledges that ExplorePartners not be liable in the event that communications are intercepted, altered or manipulated in any way by third parties ExplorePartners no fault.
Documentation: The traveler should bring their identification documents and visa consular, if problems occur by default for lack of a passport or consular visa, the company is not liable for the costs incurred by the delay or total loss contracted services.
Refund for cancellation by the traveler: Depending on the type of provider and their conditions and as long as there is no extra penalty caused by seasonal peaks, exploreparteners.com consider and implement as determined using the rules of that service for the corresponding reimbursement. Some tickets are not refundable. exploreparteners.com will strive to process eligible refunds within the time limits set forth below and to receive all the necessary information. Refunds will be made during the 15 days following receipt of the necessary information regarding the refund, the refund be doable take up to two billing cycles or time applied by vendor.
Return of 70% 30 days before the start of the service.
Return 50% 15 days before the start of the service.
Return of 25% 72 hours before the service starts.
No refund 48 hours before the start of service.
No refunds in case of No Show, inadequate travel documents, leaving the tour at any of their time and services voluntarily not used by the traveler. In case of rain or bad weather or any reason of force majeure that could endanger the safety of travelers, business or supplier responsible for providing services reserves the right to modify the program, without which the passenger is entitled to claim or no compensation.
It also frees them from any liability for defective or non-performance by suppliers of goods or services of the obligations under the existing rules and the terms and conditions of sale for each of the products and services that are contracted through Web Site. Not responsible in case of failure of supply of (the) service (s) for reasons beyond their control or beyond their control, such as prolonged interruptions of power supply, virus, bugs in the operation of the navigation software or user in general, any case of force majeure may temporarily interrupt the Service, for reasons of security, restructuring of the system resources, installation of upgrades, improvements or changes in the programs that make up the platform, all in order improve the Service, without prior notice. ExplorePartners does not warrant free from errors, interruptions or delays in data transmission or operation of the website, applications or systems, the content of the system may contain technical errors, graphic or typographical errors, without this no point lead responsibility in the person of ExplorePartners, its directors, managers, technical staff, programmers or operators.
Involuntary Refunds: If a refund is necessary because explorepartners.com not operate on time or fail to notify the traveler making payment and therefore reserve the service explorepartners.com not be refunded directly to the traveler as follows: If the service is not used, the total amount paid (without service charge or refund penalty if ExplorePartners not operated on time) or if the service is partly used, the rate applicable to the section or sections not used. Except that in travelers has not notified your payment, we will discount the cost would cause the return operation depending on the mode of payment by the traveler.
Whether reimbursement is voluntary or involuntary ExplorePartners reserves the right to refuse to make reimbursements to third parties, refunds will be made solely to the person who is the payment for the service and also do some kind of compensation or reward.
Shelf life: Unless otherwise indicated the contracted service, the option to validate and consume the service on another date, shall be valid as appropriate for the conditions of the various services.
Change of date of service or type of service: In case of change of date of service of stay, ExplorePartners works at the request of travelers to get that service and programming directly with the service provider. But in any case, the passenger may claim and in fact it expressly waives for seeking compensation of any kind by such circumstances, except for reimbursement before alluded.
ExplorePartners may for reasons of unforeseeable circumstances or force majeure, change the itinerary and stays on (the) hotel (s) on the other (s) of the same class, comfort and price as well as the departure time travel, transport modes, both in their model and size.
Claims: All claims must be submitted in writing to the operators contacted, within forty-eight (48) hours after the completion of services.
No claim of any kind incurred as a direct result of the provision of services, working ExplorePartners traveler's request to obtain this service exclusively for Owners, reimbursement of amounts paid for services not rendered or provided in the form insufficient at the moment of service delivery. But in any case, the passenger may claim and in fact it expressly waives for seeking compensation of any kind for such circumstances explorepartners.com, except for reimbursement before alluded.
It is released from any liability for the failure or defective performance by the Vendors of products or services of the obligations under the existing rules and the terms and conditions of sale for each of the products and services contracted through the Site Web.
Payment: explorepartners.com, CA provides means of electronic payments, for which seek to provide transaction security. In this sense, does not guarantee the provision of services transactions paid in cash to some of the operators or directly to the service provider without prior written agreement in the mail the registered domain and promoted by ExplorePartners, but this can lead any time any responsibility in the person of ExplorePartners, its directors, managers, technicians or operators on non-general who has taken the cash.
All conditions of engagement of the services are considered accepted by:
The execution of the payment of the contracted services before the payment deadline prior to the start of the service notified in writing.
Acceptance of vouchers ranging services to clients by email, fax or letter by any other mechanism.
The use of any part of the contracted services.
RATES: All prices quoted in this site are based on current exchange rates and charges to date and subject to change due to the fluctuation of the currency and the official exchange market. Therefore the traveler agrees to pay any difference that occurs about the variation in rates of contracted services to the time of starting their delivery.
Rates vary depending on the type of service provider, area or exchange rates and charges for which if the traveler chooses to make changes to the itinerary may change the quoted price.
Confirmation: To request confirmation of space in any of the packages, tours, cruises, flights, hotels or other product or service, the traveler should follow the signs to express each concept in the Web site or as directed by your operator ExplorePartners. The traveler is aware and so declares that the mere request for a service does not guarantee your reservation, as the buying process consists of several steps, and that the reservation will be final by the time expressly or supplier as ExplorePartners confirm in writing, once all the steps to obtain it.
Making reservations or purchases of goods or services from those providers that travelers choose, be subject to specific terms and conditions established that such providers for each case.
The passenger agrees to accept and abide by the terms and conditions of purchase may be established by any Provider, including but not limited character, the payment of any amounts due and compliance with any rules and restrictions regarding availability of fares, products or services. Contracted services and refunds are not transferable to third parties.
To reserve a room, make a payment of 100% of the total amount of the tour or accommodation in order to ensure the tour, transfer and accommodation.
Payment must be deposited in cash or via wire transfer to accounts explorepartner, explorepartner not responsible for the cancellation of the service, quota or reservation before or during the provision of service checks returned, defective or out of funds, returns cards credit or non-cash deposits to the account of ExplorePartners before the start of service.
explorepartner not accept any payment on the day of the tour for logistical reasons) we do not refund money for change of itinerary, change of plans, and other personal inconveniences. Each time you make a payment, either by electronic transfer, deposit or other means shall notify explorepartner email the details of the transaction (name, bank, transaction #, date, and specify a payment method that best concerning the operation) Having purchased the tours with us, any questions should be asked by phone or e-mail.
Suppliers of goods or services within the scope of their duties, shall be liable to the passenger's compliance with obligations under existing legislation and the terms and conditions of sale for each of the products and services or packages who are hired without explorepartner assume liability or responsibility in respect of products or services not provided directly. Any cancellation of a reservation will be confirmed and subject to the charges the provider of the same set.
The date of the reservation will be indicated by the number corresponding to the day you make the trip and the month of the same name, ExplorePartners not responsible for incorrect routes based on the names of the days of the week provided by the traveler.
Final Provisions
The General Conditions, and any relationship between you and explorepartner be governed by the laws of the Bolivarian Republic of Venezuela. For any dispute arising from the existence or content of these Terms or the relationship between you and VT, both parties, as their address procedural Caracas, Distrito Capital.
These general conditions identified and responsibility are issued in accordance with relevant legal provisions referred to in the Act of Tourism of Venezuela, its regulations, decrees and other legal provisions applicable in both the country and abroad.
The traveler is aware and accepts that the provision of services, both explorepartnerrs.com, AC and Service Providers is a purely civil or commercial character, and therefore the traveler trying expressly disclaims actions or criminal charges against them cause of any default and their differences will be settled by civil courts or commercial.
ExplorePartners reserves and so states the right to make changes at any time on our website and in the General Conditions.
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